Managed IT Services
Managed IT Services
Let Us Manage Your AI Transformation
Focus on your core business while we handle the technical complexity of AI implementation, optimization, and ongoing management. Our managed services ensure your AI solutions deliver continuous value with minimal effort from your team.
What We Manage
Service Levels
Response Time
– Critical Issues: < 4 hours
– High Priority: < I business day
– Normal Priority: < 2 business days
– Low Priority: < I week
Uptime
99.9% uptime guarantee on all managed systems with automatic failover and redundancy.
Reporting
– Weekly health reports
– Monthly performance and optimization reports
– Quarterly business reviews with leadership
– Annual strategic planning sessions
Communication
– Dedicated support channel (email/S1ack)
– Named account manager
– Regular check-ins (frequency based on package)
– Emergency hotline for critical issues
Managed Service Packages
Package l: Essential
Price: TBA (To Be Announced)
Commitment: 6 months minimum
What’s Included:
- Cloud infrastructure monitoring (up to QL monthly cloud spend)
- OR Process automation management (up to 3 workflows)
- Email support (2 business day response)
- Monthly reports
- System updates and patches
Best For: Small teams, single focus area
Package l:Professional
Price: TBA (To Be Announced)
Commitment: 12 months minimum
What’s Included:
- Everything in Essential, plus:
- Cloud infrastructure (up to æ5L monthly spend)
- OR Process automation (up to 8 workflows)
- OR Development tools management
- Priority support (l business day response)
- Bi-weekly check-ins
- Quarterly business reviews
- Dedicated success manager
Best For: Growing companies, multiple systems
Package l: Enterprise
Price: TBA (To Be Announced)
Commitment: 12 months minimum
What’s Included:
- Everything in Professional, plus:
- Unlimited cloud spend management
- Unlimited automation workflows
- Complete IT operations management
- 24/7 support (4 hour response for critical)
- Weekly strategic calls
- Monthly leadership reviews
- Dedicated technical team
- Custom SLAs
Best For: Enterprises, comprehensive management
